We want you to be happy with your purchase from Maple & Sage. If something is not right, here is how returns and refunds work.
You have 14 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it: unworn or unused, with tags, in its original packaging, together with the receipt or proof of purchase.
To start a return, contact us at email kitchenwizard57@gmail.com with your order number. If your return is accepted we will send you instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
Please inspect your order on arrival and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.
The following cannot be returned: personal care goods and cosmetics that have been opened; gift cards. Sale items are final unless faulty. If you have a question about a specific item, get in touch before ordering.
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the replacement.
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, the refund is issued to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at kitchenwizard57@gmail.com.
Unless the return is due to our error or a faulty item, the cost of return shipping is the customer's responsibility and original shipping charges are non-refundable.
Last updated 2026-09-04.